Service Information

To speak with a Shini USA, Division of Budzar Industries Customer Service Representative for your service needs, please call 440-530-1000 during regular business hours.

Our service team is committed to making sure our units live up to your highest expectations for years to come. Should any issue arise, our support team is always there to provide technical assistance. If additional assistance is needed, we will service your unit. We also maintain a large inventory of replacement parts which we will ship the day you order. Our goal is to resolve your problems quickly and efficiently so your process runs smoothly.

Download Our Labor Service Rates PDF

If You Need Service Outside of Our Regular Business Hours

Contact a Local Refrigeration Service Company for Assistance

Authorize the Local Refrigeration Service Company to provide the necessary diagnosis and repair by issuing a Purchase Order (the charges incurred are the responsibility of the Purchase Order issuer).

For Warranty Consideration please contact our Service/Parts Department the next business day 440-530-1000 (please have your model and serial number available).

Regular Business Hours are Monday – Friday, 8:00 am – 5:00 pm, EST.